Landlord information
As the owner of the property, you are responsible for ensuring that the tenancy is conducted in accordance with the Residential Tenancies Act 1987. The Tenancy handbook provides landlords and managing agents with more information about the rights and responsibilities of all parties under the Act.
Don't let problems with tenants escalate
If a problem arises at any point in the tenancy, taking a pro-active approach to resolving the issue may be an effective way to prevent the problem from escalating into a dispute. Minor problems can become major issues if not dealt with early enough.
Fair Trading encourages landlords and agents to intervene early when tenancy problems first emerge. For example, a tenant may be experiencing some kind of temporary personal crisis which is affecting their tenancy. Rather than take action in accordance with the tenancy agreement or the Act it may be more practical to provide the tenant with information on where to go for help, such as a Tenancy Advice and Advocacy Service.
Resolving problems quickly is not only good for tenants, it also benefits you the landlord by minimising the possibility of financial loss. When you have problems
The first step in resolving a dispute is to discuss the matter with the parties involved. Ensure you have a clear understanding of your rights and responsibilities in relation to the dispute by checking the residential tenancy agreement, reading the Tenancy handbook or contacting Fair Trading.
If the dispute with your tenant cannot be resolved either on your own or with the assistance of Fair Trading, you may have to take the case to the Consumer Trader and Tenancy Tribunal (CTTT). The role of the CTTT is to quickly and effectively resolve disputes between tenants, landlords, traders and consumers.
For more information about resolving tenancy problems and the CTTT, contact Fair Trading.
